Privacy Policy

1. Introduction

Welcome to KraftLens AI ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document processing services, website, and applications.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and contact details
• Document Data: PDFs and documents you upload for processing
• Payment Information: Billing details (processed securely through third-party providers)
• Communications: Messages, feedback, and support requests

2.2 Automatically Collected Information

• Usage Data: API calls, features used, and service performance metrics
• Device Information: Browser type, IP address, operating system
• Cookies: Session cookies and analytics cookies (see Cookie Policy)

3. How We Use Your Information

We use your information to:

• Provide and maintain our document processing services
• Process and analyze documents you submit
• Improve our AI models and service quality
• Send service updates and technical notifications
• Respond to support requests and inquiries
• Detect and prevent fraud or security issues
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data in transit uses TLS 1.3; data at rest is encrypted using AES-256
• Access Controls: Role-based access and multi-factor authentication
• SOC 2 Compliance: Annual audits and compliance certifications
• Data Isolation: Customer data is logically isolated in multi-tenant environments
• On-Premise Option: Enterprise customers can deploy KraftLens on their own infrastructure

5. Data Retention

We retain your data only as long as necessary:

• Processed Documents: Deleted after 30 days unless you save them
• Account Data: Retained while your account is active, deleted within 90 days of account closure
• Analytics Data: Aggregated, anonymized data may be retained indefinitely

6. Data Sharing

We do not sell your data. We may share data with:

• Service Providers: Cloud hosting (AWS, GCP), payment processors, analytics
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or asset sale

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@kraftlens.ai

8. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate safeguards through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements (DPAs) with all service providers
• Regional data residency options for enterprise customers

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or service notification. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns:

Email: privacy@kraftlens.ai
Address: KraftLens AI, Inc.
Data Protection Officer: dpo@kraftlens.ai